One of the reasons new entrepreneurs are hesitant to start an online store is because they fear the customer support. Steve, am I going to have to install a support line for my shop? I’d rather not have to deal with customers directly over the phone. Can I just put up an email address and call it a day? While having to deal with the inconvenience of phone support is definitely a valid concern, I don’t fear customer support at all. In fact, I embrace it. And if I could get every single customer on the phone I would. Why? […]
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